Terms and Conditions

Company Terms and Conditions

TERMS AND CONDITIONS OF BUSINESS

Definitions

1.1 “The Company” refers to Guide Bridge MOT & Service Centre Limited

1.2 “The Buyer” refers to the person, partnership, Limited Company, or other legal entity, who agrees to services being provided by Guide Bridge MOT & Service Centre Limited

1.3 “The Conditions” refers to the terms and conditions of Guide Bridge MOT & Service Centre Limited operations, set out in this document and any special terms and conditions agreed in writing by a Director, Company Secretary, or other member of this company’s management team, acting for and on behalf of Guide Bridge MOT & Service Centre Limited

Conditions 2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the Buyer, to the exclusion of all other terms and conditions, including any terms and conditions the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.

2.2 Agreement of any work to be carried out by Guide Bridge MOT & Service Centre Limited shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

The Price and Payment 3.1 The price of the service provided shall be the price agreed between the Company and the Buyer, at the time the Buyer agrees to work being carried out. This price may vary, dependent upon any change in parts prices, or change in specialist charges, which may come into effect at the time the work is completed and which is beyond the control of the Company. The price of the work carried out is exclusive of VAT. Where applicable, VAT shall be due at the rate ruling on the date that the VAT invoice is drawn.

3.2 Payment of the price and VAT shall be due at point of collection/delivery of vehicle following completion of repairs, unless otherwise agreed, in writing, with the Company. Payment in this instance is generally agreed to be 30 days from date of invoice.

3.3 Any vehicle we receive under 'Warranty Repair' cover. If the warranty claim is rejected the customer is liable for any costs incurred this includes diagnostic time/and or storage costs. If the vehicle is delivered out of working hours by any recovery organisation it will be perceived the vehicle has been received with your consent.

Credit Terms 4.1 Where Credit Terms have been extended to the Buyer by the Company, the Company reserves the right to refuse to provide any of its garage services or parts ordered by the Buyer, where to do so would mean the Buyer exceeding the Credit Limit extended to the Buyer.

Remedies for late Payment 5.1 Interest on commercial debt shall accrue from the date of the invoice, unless a written agreement is in place between the Company and Buyer giving an agreed payment period of 30 days. Interest will accrue from day to day, until the date of payment, at the statutory rate (8% above the base rate of the Bank of England applicable on the date the debt becomes due). This figure may change from time to time, dependent upon the interest figures in force by Bank of England at the time payment of invoice is due. Interest will accrue until settlement is reached or until any Court Judgment is made.

5.2 In the event that any invoice is not paid on, or before, its due date, then all sums due and owing to the Company from the Buyer shall become immediately payable and subject to clause 5.1 above.

5.3 The Company shall be entitled to recover from the Buyer all administrative, collection and legal costs incurred by it in recovering overdue amounts and all sums that become immediately payable under. Clause 5.2 above.

5.4 Without prejudice to any of the Company’s other rights, the Company may, in the event that any sum is not paid, on or before its due date, suspend the service it provides to the Buyer. Any parts, or equipment, provided to the Buyer by the Company remain the property of Guide Bridge MOT & Service Centre Limited until all amounts owed are paid.

Title and Risk 6.1 Any work carried out by the Company at the request of the Buyer, will be at the Buyer’s risk from the point of completion of work, to the Buyer’s satisfaction in spite of delivery. Title of any parts fitted shall not pass from the Company to Buyer until all relevant and outstanding invoices and VAT have been paid in full and at such a time that no other sums whatsoever are due from the Buyer to the Company.

Buyer’s Warranties 7.1 The Buyer hereby warrants that he is not an undischarged bankrupt and has not committed any act of bankruptcy or being a company with either limited or unlimited liability knows of no circumstances which would entitle any debenture holder or secured creditor to appoint a Receiver or to petition for the winding up of the company or exercise any other rights over or against the company’s assets.

Disputes procedure and Jurisdiction 8.1 Any and all contracts entered into between the Company and the Buyer shall be governed by the laws of England and Wales and all disputes arising out of any contract between the Company and the Buyer shall be subject to the exclusive jurisdiction of the courts of England and Wales. In the event that the Buyer is dissatisfied with any repair or service carried out by the Company, the Buyer should first make contact with the Company in order to try and resolve the matter. The Company has a complaints procedure in place.-It also complies with the Data Protection Act.

Warranty 9.1 The parts and labour itemised on the invoice, are guaranteed free from defect for 12 months or 12000 miles (whichever comes first) from the date of invoice, unless detailed otherwise, with the exclusion of damage arising from customer/third party interference, routine wear and tear, negligence, abuse and accidental damage. This applies to new parts provided by the Company only (exceptions apply).

In the event of a potential claim, you should notify us immediately whereupon the defect will be assessed and repaired free of charge by the Company providing the exclusions do not apply. Any repairs by an alternative organisation will only be permitted with prior express authorisation by the Company. Your statutory rights are not affected.

Vehicle Storage The Company will invoice £15.00 + VAT per day for the storage of any vehicle not collected within 48 hours of being advised of completion of work.

Late pick up The Company reserve the right to charge £20 for the first 15mins and £1 per minute thereafter for any collections after 5pm. This is by prior arrangement only

Surcharge for Special Order Parts A Surcharge of 20% is payable to Guide Bridge MOT & Service Centre Limited for parts which are special order for the Customer if the Customer does not go ahead with the repair.

E&OE


Loyalty Card Terms and Conditions

GUIDE BRIDGE MOT & SERVICE CENTRE LOYALTY PROGRAM YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS GOVERNING THE LOYALTY CARD, ("TERMS"). IF YOU DO NOT AGREE TO THESE TERMS, DO NOT REGISTER FOR THE LOYALTY PROGRAM.

1. TO REGISTER: To participate in the Loyalty Program please fill in a customer information form in reception. The GDPR (General Data Protection Regulation) must be signed and dated. 2. TO RECEIVE A STAMP: Customers who sign up to the scheme must spend £35.00 (Excluding VAT) per visit to receive 1 stamp. 3. STAMPS PER TRANSACTION: Only 1 stamp per transaction. 4. THE MAXIMUM VALUE OF THE LOYALTY CARD: The maximum value of the card when full is £69.95. If the cost of servicing your car is greater than the value of the card, the customer may pay the difference to make up the value. (Service prices available in reception) 5. REDEMPTION OF THE LOYALTY CARD: The card must be redeemed in full & cannot use in conjunction with any other offer. The card must contain all 5 stamps to be valid. 6. TRANSFERRING THE LOYALTY CARD: Under no circumstances can the loyalty card be transferred. 7. LOST LOYALTY CARD: Lost cards cannot be replaced (please keep yours safe). 8. DAMAGED LOYALTY CARD: Damaged cards cannot be redeemed (please keep yours safe). 9. LOYALTY CARDS & CASH VALUE: The card does not entitle customers to a vested right or interest and have no cash value. As such, Rewards Stamps are not redeemable for cash, transferable or assignable for any reason. 10. FRAUD PREVENTION: The loyalty card is for you to keep track of how many stamps you have, all stamp information will logged on to our secure data base and stamps can be verified at time of redemption. 11. CHANGE IN TERMS & CONDITIONS: The Loyalty Program structure is subject to modification or limitation at any time, with or without notice. expressly reserves the right to establish additional means of accruing points, to delete any or all of the currently recognized means of accruing stamps, to exclude specific types of transaction therefrom or to make points selectively available to certain Members based upon factors in its sole discretion. Additionally, membership in the Loyalty Program is offered at the discretion of Guide Bridge and it reserves the right to modify these Terms, Stamp redemption values, benefits, rewards, promotions, conditions of participation, rules for issuing, redeeming, retaining, using or forfeiting stamps or any other aspect of the Loyalty Program, in whole or part, at any time, with or without notice, even though such changes may affect the redemption value of the stamps already accumulated. If for any reason Guide Bridge determines in its sole discretion that the Loyalty Program is no longer capable of running as intended by these Terms for any reason whatsoever (including but not limited to, any occurrences described in section 6 above, or any other causes which may corrupt or impair the integrity, security, fairness or proper conduct of the Loyalty Program, as determined by Guide Bridge in its sole discretion), Guide Bridge, at its sole discretion, reserves the right to cancel, terminate, suspend, postpone, delay or modify the Loyalty Program in whole or in part, at any time including without limitation, any means of application, registration, or participation. In the event Guide Bridge so cancels or terminates the Loyalty Program, all unredeemed stamps outstanding at the time of such cancellation or termination shall be void.

Privacy Policy

Here at Guide Bridge MOT & Service Centre Limited (Company registration number 4700407) we take the privacy of your information very seriously. We believe that any data we hold on you is totally safe and with the implantation of the GDPR we have implemented a strong data privacy policy and this will safeguard you ensuring that you’re protected to the best extent we can. Our policy outlines what we collect; how we use it and the safeguards we put in place to protect it. We have implemented a number of securities. This Privacy Policy is for www.guidebridgemot.co.uk and is reviewed on a regular basis and was last reviewed in April 2018. We will post the most current version on our website.We have minimised the personal data we hold on you therefore we only ask for your email address. This is only recorded when you complete the sign up form.

How your information will be used

We will use your email address so that we may send periodic emails to update you on new products and information relating to the workshop. We may email you to advise of Service and MOT dates. Your email address will not be sold, exchanged or transferred to a third party for any reason whatsoever. The email address we hold is stored on a Mailchimp encrypted system & our CRM system which are both fully GDPR compliant.

Marketing

Occasionally we would like to send you information about our own products and services by email.You have a right at any time to stop us from contacting you for marketing purposes by emailing us at [email protected] or by unsubscribing from receiving future emails you may do this by using the unsubscribe button at the bottom of each email.

Your rights

As a consumer you have rights over the data we hold and these are:

  • Right to object to processing at any time
  • Right to opt out of marketing at any time
  • Right to have an incorrect email address corrected
  • Right to have your email address erased from our mailing list
  • Right to export of personal data

Access to your information and correction

You have a right to request a copy of the information that we hold on you. If you would like some or all of your personal information, please email us at [email protected] We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. We recognise that this is your personal data and therefore have an open and transparent process and will respond to any SAR requests promptly.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Cookies

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider’s systems to recognise your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Please note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms. This list of web browser privacy management links may also be useful. Visit www.allaboutcookies.org to find out more.

Changes to our privacy policy

We keep our privacy policy under regular review and we place any updates on this page. This privacy policy was last updated on 25th April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you:

  • Email us: [email protected]
  • Phone us: 0161 339 5354
  • or write to us at: Unit 5 South Street, Guide Bridge, Ashton under Lyne OL7 0HU